November 18, 2013

SSA Employee Satisfaction Falls Again

Job satisfaction among Social Security Administration (SSA) employees fell again last year for the third straight year, but remains relatively high when compared to other federal employees.

According to a new survey by the U.S. Office of Personnel Management, 65 percent of SSA employees expressed overall satisfaction on survey questions regarding their salary, job and organization. This is down considerably from 2010 when 74 percent of the agency’s employees expressed overall job satisfaction. However, SSA employees are still more satisfied than employees governmentwide, who have just a 59 percent satisfaction rate.

It should be no surprise that morale among SSA employees has fallen given factors such as worker furloughs, budget reductions, and significant increases in disability and retirement applications, while simultaneously losing more than 10 percent of their staff since Dec. 31, 2010.

Survey results: 

Global Satisfaction Results*





Social Security Administration employees15,647   surveys sent, 8,345 (53.3 percent) responses





Governmentwide employees781,047   surveys sent, 376,577 (48.2 percent) responses





*Global Satisfaction Results are the compilation of answers to four separate survey questions:

(a) I recommend my organization as a good place to work.

(b) Considering everything, how satisfied are you with your job?

(c) Considering everything, how satisfied are you with your pay?

(d) Considering everything, how satisfied are you with your organization?

Steve Perrigo
Written by

Steve Perrigo

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